Payment Policy/House Keys
Payment is expected on or before the first scheduled visit. During our initial complementary visit, assuming all goes well, an extra set of keys will be provided to me at that time along with a completed service agreement. Details for your pet's care will be determined and agreed upon at that time.
For new clients, we offer a 50% deposit option during our initial meeting with balance to be paid on first day of pet sitting service.
You may pay by check, cash (receipt provided) or through Pay Pal (VISA or MasterCard) for your convenience.
House keys will be kept at my office when not in use, and returned to you upon completion of our agreement. A small fee may apply to cover travel expense in order to return your key. A free 'key keeper' program is available, where we keep your key for future pet sits, or possible lockout service, if required. Your keys are kept in a lockbox at our office, and coded to assure anonymity.
Notice of Others in Your Home
If you anticipate other people entering your home during an assignment with Highland Hills Pet Sitting, or 'stopping by' for any reason, I require that you tell me in advance. I prefer to be the
only caregiver while on assignment, in order to ensure the quality
of services that I provide. Sharing of responsibility with family or friends is not recommended, and charges will be incurred as per our original agreement.
If I encounter an unexplained 'visitor' without prior knowledge, don't be surprised if I call the police. Such unexpected situations are a personal safety issue for me, as well as for your home and pets.
Cancellation/Notice of Return Policy
There is no charge for cancellations, or rescheduled visits made at least 48 hours prior to my scheduled arrival at your home. I do, however, request that you give me as much notice as possible, so that I can schedule other clients within that timeframe.
It will be your responsibility to let me know you have arrived home. If I have not heard from you, I may continue to care for your pets, in the event that you have been delayed unexpectedly. If I arrive to find you home, you will be charged for that visit additionally. Your pets' care and well-being are my foremost concerns.
If you are to return early, or wish to extend services beyond our original plan, please contact my office as soon as possible, in order for me to adjust my route accordingly. My voice mail service is available 24 hours a day.
Other policies will be discussed with you, concerning the care of your pets, at the time our service agreement is completed. Particular care and attention is given during that first meeting to the needs and requirements of your pets. Please allow approx. 45 minutes to cover all of these important details with me.
